The Queen Elizabeth Hospital’s Accident and Emergency Department is confronting unprecedented operational pressures as simultaneous surges in respiratory illnesses and motor vehicle accident injuries create critical capacity constraints. Hospital administration has officially acknowledged that this dual health crisis has significantly disrupted patient flow and reduced the department’s ability to accommodate new cases effectively.
While the hospital’s triage protocol ensures immediate attention for life-threatening conditions, patients presenting with less urgent medical concerns should anticipate substantially prolonged waiting periods. The institution has implemented strategic measures to address the overwhelming demand, including a public advisory urging individuals to seek preliminary guidance before visiting the emergency facility.
A dedicated Patient Advice and Liaison Service (PALS) has been activated to provide initial assessments and medical direction. This service operates via regular calls and WhatsApp messaging at 536-4800 from 8:00 a.m. until midnight daily. Hospital officials emphasize that this pre-screening mechanism aims to optimize resource allocation and prioritize critical cases.
For non-emergency medical needs, the QEH recommends alternative treatment options including the 24-hour clinic at the Winston Scott Polyclinic on Jemmotts Lane, St Michael, or consultation with private physicians when available. The hospital administration has expressed regret for resulting inconveniences while simultaneously commending public patience and understanding during this period of exceptional demand on healthcare services.