KINGSTON, Jamaica — In response to widespread service disruptions caused by Hurricane Melissa’s devastating impact on telecommunications infrastructure, provider Flow Jamaica has unveiled comprehensive relief measures including automatic rebates for over 230,000 fixed-line customers affected by extended outages.
The hurricane particularly devastated western Jamaica regions, where communication infrastructure suffered severe damage resulting in prolonged service interruptions. The company’s rebate program forms part of a multi-tiered customer support strategy implemented throughout the hurricane crisis.
Preemptive measures taken before Melissa’s arrival included providing all mobile customers with complimentary 1GB data packages and guaranteeing no service disconnections regardless of outstanding balances, ensuring Jamaicans could maintain vital communications during the emergency.
Following the hurricane’s passage, Flow deployed emergency response teams to severely affected communities, distributing free SIM cards, mobile devices, and data plans to facilitate reconnection during recovery operations.
Nyree Coke, Flow’s Customer Experience Director, emphasized the company’s customer-centric approach: “Our communities have endured tremendous hardship, and we recognize communication’s critical role in crisis situations. These rebates demonstrate our steadfast commitment to supporting customers through recovery. We maintain our focus on compassionate service, transparent communication, and sustained support during island-wide restoration.”
The automated rebate system will credit affected fixed-line customers from October 29th until their service restoration date, with continuing monthly credits until full service resumes. Customers will receive electronic notifications via email and SMS for each credit application.
Billing implementation will see November credits reflected on December statements, with subsequent rebates for November 21-December 8 and December 9-23 periods appearing on January 2026 bills. Flow advises customers with active services to maintain regular payment schedules to ensure seamless credit applications and avoid disconnections related to pre-November arrears.
The company confirmed technical teams are collaborating with national emergency services and utility partners to accelerate restoration, deploying technicians immediately as commercial power returns to affected areas.
Customers requiring additional support can contact Flow’s customer experience team through email at customerfirst@cwc.com or WhatsApp 876-620-2200.