KINGSTON, Jamaica—Tax Administration Jamaica (TAJ) has announced ongoing technical complications that are significantly impairing its ability to process same-day driver’s licenses. The government agency confirmed that these service disruptions emerged following a recent scheduled maintenance operation, which has had unintended consequences across its entire network of tax offices.
The technical malfunction is currently affecting both new applications and renewal procedures for driver’s licenses. However, TAJ officials emphasized that all other services remain fully operational, including standard tax payment processing and various motor vehicle transaction services that are unrelated to license issuance.
In response to these operational challenges, TAJ has issued specific interim guidelines for motorists. Applicants must submit a completed driver’s license application form accompanied by an uncertified passport-sized photograph. Additionally, they must present proof of payment—whether transactions were completed physically at tax offices or through the agency’s digital portal.
To mitigate inconvenience for drivers, TAJ has implemented a temporary grace period policy. Motorists are permitted to legally operate vehicles using their expired driver’s license alongside the official payment receipt for a duration of up to 60 days. The administration has committed to notifying affected customers directly once their printed driver’s licenses are prepared for collection at designated offices.
The agency continues to work on resolving the technical issues but has not provided a specific timeline for full system restoration. Customers are advised to monitor official TAJ communication channels for further updates regarding service normalization.