The Dominica Water and Sewerage Company Limited (DOWASCO) has issued a formal apology to residents of Wallhouse following a series of frequent and prolonged water service interruptions. The utility company has launched a comprehensive investigation to diagnose the root cause of the persistent supply issues.
Kimani St Jean, Public Relations Officer for DOWASCO, confirmed that technical teams are conducting extensive assessments across the water distribution network. “We are actively investigating the underlying cause of these interruptions,” St Jean stated. “Our teams have performed multiple system evaluations and will continue technical monitoring until we identify and resolve the core problem.”
The investigation includes detailed monitoring of the supply network leading to storage tanks and thorough examinations of the distribution infrastructure. DOWASCO has committed to maintaining transparent communication with the affected community throughout the diagnostic process, promising to share updates as new information becomes available.
St Jean expressed gratitude to Wallhouse residents for their patience during the service disruptions, acknowledging the inconvenience caused by the unreliable water supply. The company has assured consumers that restoring consistent and reliable water service remains their highest priority as they work to implement permanent solutions to the infrastructure challenges.