A recent visit to the Ministry of Legal Affairs’ office on Leotaud Street in San Fernando has sparked outrage over the deplorable state of the facilities and the inefficient processes faced by the public. Jenieve Alexander, who visited the office in October to process a death certificate, described the experience as deeply distressing. The public toilet facilities were in a shocking state of disrepair, with a rotted and hollow door that could not hold a lock or handle. The toilet itself was dirty, unstable, and lacked basic amenities like tissue paper, while a strong odor of urine permeated the area. The process of obtaining the death certificate was equally frustrating. Individuals were required to shuttle back and forth between the San Fernando Teaching Hospital and the Leotaud Street office. At the hospital, clients were forced to share children’s tables with the Medical Social Work Department, often being told they could not wait or sit in certain areas. Staff members intermittently distributed forms and provided guidance, but the wait times averaged 45 minutes to an hour. The behavior of the ministry’s staff was described as appalling, with names of the deceased being shouted from the office door and staff members displaying rude and dismissive attitudes. After completing the hospital process, individuals had to return to the Leotaud Street office to finalize the transaction, pay, and collect the death certificate. Alexander questioned whether such an inefficient and inconsiderate process was acceptable for grieving families. She expressed disappointment in the discourteous behavior of public officers and raised concerns about the negative impact on the ministry’s public image. Alexander called for immediate action to address the infrastructural, behavioral, and procedural issues at the ministry to better serve the citizens.