Ancil Dennis, the political leader of the PNM Tobago Council, has highlighted that subpar customer service continues to hinder Tobago’s tourism industry. Despite a three-year island-wide initiative launched in August 2021 during his tenure as chief secretary, aimed at transforming the service culture, the issue persists. The program, funded by the Tobago Tourism Agency Ltd (TTAL) and executed by the Tobago Hospitality and Tourism Institute (THTI), was led by Singaporean etiquette expert Ron Kaufman. By March 2023, approximately 2,000 individuals across various sectors had been trained, yet Dennis emphasized during a recent community meeting in Castara that poor customer service remains a significant challenge. He stressed that if the PNM secures victory in the upcoming THA election, improving customer service will be a top priority. Dennis also criticized the current administration for neglecting the Parlatuvier/L’Anse Fourmi/Speyside electoral district, citing poor infrastructure and lack of support for local farmers. At the meeting, he endorsed farmer Maxslon Roberts as the party’s candidate for the district in the upcoming election.