The Social Security Board (SSB) has announced a significant shift in its operations, moving all sickness benefit claims to a fully digital platform starting December 1st, 2025. This transition will require all claims to be submitted online through the My Social Security portal, marking the end of paper-based submissions for this benefit.
Vaessa Vellos, SSB’s Communications and PR Manager, explained that the decision follows nearly a year of internal testing and user feedback. ‘We believe the system is now robust enough to take this next step in our journey towards full online submission for sickness benefit claims,’ Vellos stated.
Previously, the process involved manual form filling, visits to HR departments, doctor consultations, and in-person document submissions. The new system streamlines this by allowing employees, employers, and doctors to complete their portions of the claim electronically. ‘Now, you control the narrative. With your portal account, you can handle all aspects of the claim online,’ Vellos added.
The SSB aims to process and pay sickness benefits within three business days under the new system. ‘Isn’t their time more valuable than standing in line?’ Vellos remarked.
For those less comfortable with technology, Vellos assured that customer service agents are available to assist with navigating the portal. The board currently processes approximately 5,600 sickness claims each month, with over 70,000 users already registered on the portal. SSB also plans to move retirement and maternity benefits online in the near future.