KINGSTON, Jamaica — In a decisive move to bolster recovery efforts following Hurricane Melissa, the Ministry of Energy, Transport and Telecommunications has unveiled a new protocol to facilitate toll-free access for authorized aid and relief vehicles. Effective Monday, November 10, this initiative aims to expedite the delivery of essential supplies, personnel, and assistance to hurricane-affected communities by ensuring unimpeded passage through toll corridors.
Portfolio Minister Daryl Vaz emphasized that the protocol underscores the Government’s dedication to accelerating national recovery. ‘The Government remains steadfast in supporting relief and recovery operations across the island. We recognize the urgency of these missions and have implemented this streamlined process to eliminate administrative or logistical barriers,’ Vaz stated.
Under the new system, ministries, departments, agencies (MDAs), non-governmental organizations (NGOs), charitable bodies, and international partners engaged in relief work must submit a detailed written request to the Toll Authority of Jamaica. Required information includes the date of travel, organization details, vehicle specifications, driver credentials, toll corridor usage, destination, and security escort particulars if applicable.
Applications can be submitted via email to toll.authority@mtw.gov.jm or jerome.palmer@mtw.gov.jm, or by calling (876) 929-5119 or (876) 929-6393. Approvals will be processed within nine hours or less. Private individuals or volunteer groups involved in recognized relief efforts may also apply, subject to verification by the authority.
Once approved, a letter of authorization will be issued, enabling toll-free passage. Drivers must present this letter at toll plazas, where concessionaires will retain copies for audit purposes. Notably, existing arrangements for marked emergency and security vehicles—such as police, fire, ambulance, and military units—remain unchanged, ensuring their continued unrestricted access.
The protocol will remain in effect until government-led recovery operations conclude. Minister Vaz also expressed gratitude to emergency responders, utility crews, volunteers, families, the entertainment sector, corporate Jamaica, and other private groups for their unwavering support in restoring normalcy across the island.