Liberty Caribbean and its subsidiary FLOW are revolutionizing customer service excellence through their innovative Technician Pathways Programme, a comprehensive workforce development initiative launched in 2025. This strategic program provides telecommunications technicians with structured training, mentorship, and support systems while they pursue internationally recognized credentials alongside practical field experience.
The program’s impact is demonstrated through the achievement of Lamar Uffar, a FLOW field services technician who recently earned the prestigious Broadband Premises Installer certification from the Society of Cable Telecommunications Engineers (SCTE). This globally recognized credential establishes technical standards across the telecommunications industry worldwide. Uffar’s accomplishment positions him among the first technicians in the Caribbean region to achieve certification through this pioneering program.
According to Darron Turnquest, Director of People and Communications at FLOW, this investment in technical education directly enhances service capabilities. “By equipping our technicians with advanced technical knowledge and globally recognized certifications, we’re significantly strengthening our capacity to diagnose network issues more efficiently, improve installation quality, and deliver faster, more reliable support for both households and businesses,” Turnquest stated. “Celebrating achievements like Lamar’s underscores our commitment to investing in our team’s professional growth and development.”
The initiative has gained substantial traction, with 583 technicians across Liberty Caribbean’s markets currently enrolled and actively working toward SCTE certifications. This development is particularly significant given that technicians typically serve as the primary interface between the company and its customer base.
For Uffar, the certification represents both personal accomplishment and advancement for Jamaica’s technical workforce. “This certification stands as a proud milestone that reflects the dedication and training required to deliver optimal service to our customers,” Uffar commented. “The Technician Pathways Programme has enabled me to deepen my technical expertise and enhance my understanding of daily operational systems. This translates to faster issue diagnosis and more reliable connections for customers during field installations and troubleshooting procedures.”
The program forms part of a broader corporate strategy to professionalize field roles while developing a pipeline of highly skilled technical professionals throughout the region. Beyond improving service quality, the initiative creates substantial career advancement opportunities for technical staff. Certified technicians gain access to advanced organizational roles, mentorship positions, and opportunities to contribute to complex regional projects across Liberty Caribbean’s network infrastructure.