KINGSTON, Jamaica—Flow Jamaica has significantly expanded its telecommunications offerings by enabling Voice over Wi-Fi (VoWiFi) capabilities for a majority of its mobile subscribers. This innovative feature allows customers to place and receive calls utilizing any secure Wi-Fi network without incurring additional charges.
The service, initially deployed in December, represents a strategic advancement in Flow’s ongoing commitment to technological innovation and enhanced user connectivity. By leveraging Wi-Fi networks to supplement traditional mobile coverage, the company addresses common connectivity challenges while improving call reliability.
Danielle Savory, Senior Communications Manager at Flow, emphasized the transformative potential: “VoWiFi provides our customers with superior reliability and expanded connectivity options. As Jamaica continues its digital transformation journey, Flow is dedicated to deploying technologies that empower individuals and facilitate seamless communication.”
This technology offers particular benefits in areas with limited mobile reception, including structures with dense building materials, remote geographical locations, and underground facilities. The service operates transparently, automatically switching between mobile and Wi-Fi networks to maintain optimal call quality without user intervention.
Internationally, the service enables subscribers to make and receive calls from global locations using Wi-Fi connections, with all calls billed as standard domestic calls when using Jamaican numbers.
Activation requires three components: a VoWiFi-compatible device, an active Flow LTE SIM card, and access to a secure Wi-Fi network. Android users can enable the feature through Settings > Network & Internet > Mobile Network > Wi-Fi Calling, while iPhone users navigate to Settings > Phone > Wi-Fi Calling. Successful activation is indicated by a VoWiFi or Wi-Fi Call icon in the device’s status bar.