The Trinidad and Tobago Postal Corporation (TTPost) has issued an official security alert warning citizens about an elaborate fraud scheme targeting individuals awaiting US visas. The national postal service confirmed receiving multiple reports concerning fraudulent communications where scammers impersonate TTPost representatives to demand unauthorized payments for passport collection services.
In a formal December 23rd Facebook announcement, TTPost emphasized that these sophisticated phishing attempts—conducted through phone calls and digital messages—are completely illegitimate and have no affiliation with the government-operated postal service. The corporation explicitly stated that it never solicits or collects payments for US visa-containing passport retrieval, nor does it charge for standard courier deliveries or Track Pak services unless previously arranged through proper authorized channels.
According to the official advisory, passports containing US visas can typically be collected without charge at designated TTPost facilities, provided recipients appear in person. The only exception applies when applicants specifically requested and pre-paid for alternative delivery options during their visa application process.
TTPost is implementing enhanced security protocols to combat these fraudulent activities and has urged the public to exercise extreme caution. Customers receiving suspicious communications should immediately verify authenticity through TTPost’s official contact points. The organization further encouraged reporting any suspected fraud attempts to both TTPost and relevant law enforcement authorities.
For verification and assistance, TTPost provided its authentic contact details: Customer Service Department at 774-1065, 773-6098, or 773-6104; WhatsApp communications at (868) 774-0715; email at customer.service@ttpost.gov.tt; and official website www.ttpost.net. Authorized collection centers include the Woodbrook location at 177 Tragarete Road, Port of Spain, and the Caroline Building at 36 Wilson Road in Scarborough, Tobago.