In a groundbreaking move for Caribbean aviation, Haiti-based Sunrise Airways has partnered with global travel services leader Protect Group to eliminate one of the region’s most persistent travel frustrations: inaccessible flight refunds. The collaboration introduces Refund Protect, an innovative service that guarantees immediate, hassle-free reimbursements for canceled flights under unforeseen circumstances.
The service addresses long-standing challenges faced by Caribbean travelers who traditionally encountered complex paperwork and prolonged waiting periods when seeking compensation for disrupted travel plans. Through this partnership, passengers booking with Sunrise Airways can now opt for Refund Protect during the reservation process on the airline’s website.
Refund Protect covers a comprehensive range of scenarios including personal emergencies, sudden illness, travel restrictions, and other unexpected disruptions. The system operates with remarkable efficiency: travelers receive direct, full ticket reimbursements minus a nominal service fee, completely bypassing traditional claims procedures that often involve extensive documentation and processing delays.
The service availability extends to both domestic passengers within Haiti and international travelers visiting Caribbean destinations. Whether flying to Cuba, the Bahamas, or other regional hotspots, passengers can now book with unprecedented confidence, knowing their investment remains protected against unpredictable events.
This strategic initiative positions Sunrise Airways as a forward-thinking leader in Caribbean aviation, potentially setting new industry standards for customer protection and service innovation. The move comes at a critical time when travel uncertainty remains a significant concern for both regional and international travelers exploring Caribbean destinations.
The implementation reflects growing awareness within the aviation industry that flexible booking options and financial protection have become essential components of modern travel services, particularly in regions prone to unexpected disruptions and changing travel conditions.