KINGSTON, Jamaica — Telecommunications giant Digicel has formally declared the conclusion of its customer relief initiative implemented after Hurricane Melissa, with standard billing operations and service interruption protocols for non-payment set to recommence on Tuesday, December 9.
As a cornerstone of its post-hurricane support, the company had instituted a temporary moratorium on all service disconnections to alleviate financial pressure on its subscriber base. This grace period, officially communicated to customers via email, will be lifted on the specified date, marking a return to pre-disaster operational norms.
In a gesture of continued support, Digicel will automatically issue account credits to clients who endured service outages during the hurricane. These financial adjustments will be itemized on the subsequent billing statement under the designation ‘Charges Waived or Written Off’ on page two, with bills due December 27 encompassing these corrections.
Notwithstanding these credits, the provider issued a clear advisory regarding outstanding balances. Any arrears from the November 27 billing cycle that remain unsettled by December 9 may precipitate an interruption of services.
To facilitate a smooth transition back to regular payment cycles, Digicel elaborated on a suite of payment channels:
– SWIFT PAY: A novel service enabling third-party bill payments, with transactions processed within a 24-hour window.
– MyDigicel App: A dedicated mobile application ensuring payments are reflected within one day.
– Online Banking: Transactions conducted via affiliated local financial institutions, which may require up to 72 hours to process.
– Third-Party Agencies: Including established outlets such as Paymaster, Bill Express, EVOLVE by SVL, and Prime Trust Cambio, all guaranteeing a 24-hour processing time.
Furthermore, the company emphasized its flexibility by offering personalized payment extensions. Subscribers facing financial hurdles can engage with Customer Care to establish a structured ‘Promise-To-Pay’ arrangement. This announcement signifies a pivotal step in Jamaica’s broader economic normalization following the recent natural disaster.