KINGSTON, Jamaica — Alicia Tucker, a Business Support Officer at telecommunications provider Flow Jamaica, has been distinguished with the Consumer Advisory Committee on Utilities (CACU) Customer Service Distinction Award for her exceptional client relationship management. The honor was formally presented during a ceremony held at the Jamaica Pegasus Hotel on November 26.
Tucker, who specializes in servicing Liberty Business clients, stood out among seven shortlisted Flow employees, all nominated directly by customers for their consistent performance in issue resolution, relationship maintenance, and overall service excellence. In her acceptance remarks, Tucker emphasized that her professional philosophy is deeply rooted in authentic empathy and a person-first approach.
“My methodology is driven by profound understanding and empathetic engagement,” Tucker stated. “Everyone values exceptional customer treatment, and being in a role that allows me to provide such service, I adhere to the principle of treating customers exactly as I would wish to be treated. Investing time to comprehend a client’s unique circumstances can convert even highly difficult exchanges into opportunities for trust-building and positive engagement.”
Other notable nominees included customer service agents Anna-Kay Coward and Yashemabeth Walker, operations associate manager Kenroy Bartley, as well as technicians Omar Simpson, Oneil Livermore, and Leo Martin—the latter securing the first runner-up accolode.
Tucker further highlighted that the core values of effective customer service are universally embraced within the Flow corporate environment. “Adopting a customer-centric model demands patience, humility, and mutual respect in every task and interaction. By upholding these standards, we not only enhance customer relations but also guarantee that each individual feels genuinely appreciated and assisted.”
This award underscores Flow Jamaica’s ongoing organizational commitment to elevating customer experience and reinforcing service quality across all client touchpoints.