A recent flight experience on Caribbean Airlines Ltd (CAL) has sparked criticism from a passenger, highlighting significant issues with in-flight service. The incident occurred on Flight BW481 from Fort Lauderdale to Piarco on November 2, 2025. Despite a two-hour delay, the passenger noted that airport and desk staff were courteous and apologetic. However, the situation deteriorated once onboard. A flight attendant’s inappropriate remark about passengers using the restroom caused embarrassment, particularly among elderly travelers. Throughout the flight, the attendant displayed a belligerent attitude, including mocking passengers struggling with overhead bins and dismissing inquiries about meal options. The passenger, a frequent flyer with 50 years of experience, described the attendant’s behavior as the worst they had encountered. Despite CAL’s accolades, including being named the Caribbean’s Leading Airline Brand for the ninth consecutive year and receiving the APEX Five-Star Major Airline rating, the passenger urged the airline’s management to address these service shortcomings to maintain its esteemed reputation.