Residents and businesses in St Mary, St Ann, and Trelawny, Jamaica, are currently grappling with significant telecommunications disruptions following an electrical fire that severely damaged utility lines. Digicel, a leading telecommunications provider in the region, confirmed the outage in a statement released early Friday morning. The company attributed the service interruption to the extensive damage caused by the fire, which has compromised its infrastructure.
Digicel assured customers that its technical teams are on high alert and prepared to commence repairs immediately. However, they emphasized that safety protocols must be strictly followed, and clearance from relevant authorities is required before any restoration work can begin. The company is collaborating closely with the utility provider to expedite the resolution process and minimize the impact on affected users.
In its statement, Digicel expressed sincere apologies for the inconvenience caused and extended gratitude to its customers for their understanding and patience during this challenging period. The company remains committed to restoring full service as swiftly as possible while prioritizing the safety of its personnel and the public.