Dear Editor, I recently came across a letter expressing concerns about the St. John Hospice, and I must say, it seemed more like an emotional outcry than a well-substantiated critique. As someone who experienced the hospice’s services firsthand during a deeply challenging time, I feel compelled to share my perspective. Five years ago, my family entrusted the care of a loved one to St. John Hospice, and we were met with nothing but compassion, dignity, and professionalism. The staff and management went above and beyond to ensure our loved one’s comfort and provided unwavering support to our family. While no institution is flawless, every concern we raised was addressed promptly and respectfully. The letter’s criticism of the mask policy, which has been in place since the COVID-19 pandemic, feels misplaced and, frankly, like an attempt to stir controversy rather than address genuine issues. It’s also important to note that St. John Hospice is a privately run organization, not a government entity. This distinction seems to have been overlooked, leading to unfounded accusations and a tone of entitlement in the original letter. Instead of publicly airing grievances based on hearsay, individuals with concerns should approach management directly. St. John Hospice remains a vital institution offering exceptional end-of-life care on this island. Rather than tearing it down, we should focus on supporting and strengthening its mission. Sincerely, A voice of perspective over outrage.