V.C. Bird International Airport has launched a collaborative initiative with the United Taxi Cooperative (UTC) to elevate customer service standards among its taxi operators. Spearheaded by the airport’s Customer Service Manager, Jan Walker-Brown, the program involves a series of intensive training sessions designed to refine the interaction skills of taxi drivers with both visitors and local residents. This initiative is a key component of the airport’s broader strategy to enhance the overall travel experience at Antigua and Barbuda’s primary international gateway. Airport officials emphasized the critical role taxi operators play as the first point of contact for arriving passengers, underscoring the potential positive impact of the training on both tourists and locals. The United Taxi Cooperative has expressed strong support for the initiative, viewing it as a crucial step in maintaining high service standards within the tourism and transportation sectors. This training is part of a comprehensive effort by V.C. Bird International Airport to ensure excellence in customer interactions across all facets of its operations.
V.C. Bird International Airport Leads Customer Service Training for Taxi Operators
