In an open letter addressed to Ms. Joanna I. Charles, General Manager of ACB Caribbean, and copied to the Honourable Gaston Browne, Prime Minister of Antigua and Barbuda, a frustrated customer has highlighted the ongoing challenges faced by bank clients in accessing their own funds. The letter, which reflects the grievances of many, underscores the deteriorating service standards of what was once a trusted financial institution in the region. The customer expressed deep concern over the inability to withdraw cash from ATMs, which has become a daily ordeal for countless individuals. Long lines, non-functional machines, and exorbitant fees for using alternative ATMs have exacerbated the situation, leaving customers feeling penalized for seeking access to their hard-earned money. The letter also pointed out the broader implications of these issues, particularly in a cash-dependent economy like Antigua and Barbuda, where digital payment systems are not yet fully accessible or affordable. The customer called for immediate action to address the bank’s operational failures and urged the government to intervene, emphasizing the need for accountability and improved service delivery. The letter concluded with a plea for a banking system that prioritizes customer needs and operates with integrity.
Open Letter to the General Manager of ACB Caribbean, Ms. Joanna I. Charles From Frustrated Customer
