KINGSTON, Jamaica—Jamaica’s Students’ Loan Bureau (SLB) has witnessed substantial engagement with its newly introduced debt relief initiative, with more than 6,000 borrowers successfully registering through the agency’s customer portal since its launch.
Current data reveals that approximately 3,600 applicants have formally sought enrollment in the debt reset programme. Among these, 800 individuals have applied for arrears credit assistance, while 2,900 have requested the ‘good standing’ credit benefit amounting to $100,000.
Cheryl Surjue, Director of Client Relationship Management Services, confirmed that nearly 25,000 borrowers are potentially eligible for relief under this temporary initiative designed for targeted loan accounts delinquent as of October 31, 2025.
The comprehensive debt relief package includes full waiver of late fees and insurance charges, alongside a 50 percent reduction in interest arrears accumulated through October 31, 2025. To qualify for these benefits, borrowers must settle the remaining balance of outstanding arrears within the programme’s designated timeframe.
During a recent Jamaica Information Service (JIS) ‘Think Tank’ session, Surjue announced that the good standing credit has already been successfully processed and applied to the accounts of onboarded applicants. “Borrowers can immediately verify this credit through their online portal accounts,” she stated.
Surjue emphasized that programme participants must clear their principal arrears—either through lump-sum payment or scheduled installments—to activate the debt relief benefits. This structured approach enables borrowers to achieve financial reset and resume regular monthly payments.
Owin Watson, SLB’s Debt Recovery Manager, clarified that borrowers must complete the digital onboarding process at register.slbja.com to access the portal and confirm benefit application. The registration requires Taxpayer Registration Number (TRN) verification and personal information submission including name, email, and telephone number.
“Upon successful onboarding,” Watson explained, “borrowers gain immediate access to download updated loan statements displaying the applied credits visibly.”