NASSAU, BAHAMAS – The Consumer Protection Commission (CPC) has announced the successful recovery of $203,676.51 for Bahamian consumers through its dispute resolution services in 2025. The government agency handled 271 formal complaints throughout the year, achieving a 55 percent financial recovery rate that marks a 2 percentage point improvement over 2024’s performance.
According to the Commission’s annual report, 191 cases were conclusively resolved through direct intervention, while 35 matters remain under active investigation. An additional 19 complaints were referred to specialized agencies for further action, and 26 cases were settled through advisory services and consumer guidance without requiring formal proceedings.
The data reveals a notable shift in complaint patterns, with claim amounts increasing by 20 percent year-over-year while recovery amounts grew by 18 percent. This occurred alongside a significant reduction in total complaint volume, which dropped by 39 percent compared to 2024’s 444 cases.
CPC Executive Chairman Randy Rolle attributed these developments to growing consumer awareness and confidence in the protection system. “These results demonstrate that consumers are becoming more informed, more confident, and more willing to come forward with their concerns,” Mr. Rolle stated. “Our work has not only assisted individual consumers but has strengthened accountability across the broader marketplace, ensuring fairness remains central to our economic framework.”
Despite the lower absolute recovery amount compared to 2024’s $240,426, the Commission highlighted improved operational metrics across multiple dimensions. The agency reported higher case closure rates, reduced pending investigations, and fewer referrals to external organizations, indicating enhanced resolution efficiency.
Looking toward 2026, the CPC announced plans to digitize its complaint submission process through a dedicated mobile application, upgrade data analytics capabilities, expand public education initiatives, and strengthen collaborative enforcement mechanisms with partner agencies.