SANTO DOMINGO – The Dominican Postal Institute (INPOSDOM) has released its comprehensive 2025 General Report on Institutional Progress, showcasing a transformative year of strategic advancements. Spearheaded by Director General Erick Guzmán and bolstered by the administration of President Luis Abinader, the institution has executed a robust agenda centered on modernization, nationwide service expansion, and digital innovation.
A cornerstone of this progress is the significant territorial expansion, marked by the reopening and technological upgrading of post offices in Esperanza (Valverde) and Guayubín (Montecristi). Furthermore, substantial advancements have been made in relocating the Santiago facility, a move designed to significantly enhance operational efficiency and service delivery across the Northern region.
In the realm of digital transformation, INPOSDOM achieved a national milestone with the implementation of its proprietary INPOSOFT platform. This system introduces real-time parcel tracking capabilities, a leap forward that drastically improves last-mile delivery transparency and customer experience. The innovation’s impact was formally recognized with an Honorable Mention at the prestigious 2025 National Public Innovation Award.
Demonstrating emerging regional leadership, INPOSDOM fortified international ties by hosting a major postal and customs conference, convening delegates from over 19 nations. Concurrently, the institute pioneered enhanced air logistics regulations to guarantee greater transparency and reliability in cross-border mail transportation.
Operational metrics for 2025 underscore its critical role in commerce and logistics, with the institution processing an impressive 2.75 million domestic items, over 500,000 international shipments, and facilitating 246 metric tons of exports. This logistical backbone provides indispensable support to Micro, Small, and Medium Enterprises (MSMEs), fueling economic development and social inclusion.
Reaffirming its mandate, INPOSDOM is committed to continuing its evolution into a modern, competitive, and citizen-centric postal service, fully aligned with the Dominican Republic’s overarching development objectives.