KINGSTON, Jamaica — Widespread internet outages struck New Kingston and adjacent neighborhoods on Tuesday after telecommunications provider Flow suffered what the company characterizes as extensive and malicious cable vandalism. The deliberate infrastructure damage has created significant connectivity challenges for both residential and commercial users during the peak Christmas period.
Flow Jamaica’s technical crews are currently conducting comprehensive damage assessments while simultaneously initiating repair operations. The company emphasized its commitment to restoring services with both speed and safety as top priorities amid the ongoing crisis.
Danielle Savory, Senior Communications Manager at Flow, expressed grave concern over the intentional nature of the destruction. “This calculated attack on our network infrastructure is particularly alarming given the heightened reliance on stable internet connectivity during the holiday season,” Savory stated. “Businesses depend on these services for commercial operations while families utilize them for communication and entertainment. Additionally, this sabotage compromises vital support systems for communities still recuperating from Hurricane Melissa’s recent impact.”
The company has mobilized its emergency response protocols and is coordinating with local authorities to investigate the incident. Flow encourages anyone possessing relevant information to immediately contact their dedicated helpline at 876-922-HELP (4357) or directly notify law enforcement agencies.
Flow Jamaica has requested patience from affected customers as restoration efforts continue around the clock. The telecommunications provider pledges to provide regular updates through traditional media outlets and its official social media platforms as repair work progresses.