In anticipation of Tropical Storm Melissa, telecommunications provider Flow Jamaica has unveiled a series of measures to ensure its customers remain connected and supported during the impending weather event. The company has announced a temporary halt on service disconnections and is offering additional mobile data to prepaid customers as part of its storm-readiness initiative.
Danielle Savory, Senior Communications Manager at Flow, emphasized the critical role of connectivity during emergencies. ‘In times like these, connectivity becomes more than convenience — it’s a lifeline,’ she stated. ‘We recognize the importance of staying connected to loved ones, accessing emergency updates, and staying informed. That’s why we’re prioritizing our customers’ needs by keeping them connected and supported throughout this period.’
To further assist customers, Flow is doubling the core mobile data for all prepaid users who activate a seven-day or longer unlimited talk, text, and social plan. This initiative aims to ensure uninterrupted access to vital information during the storm. Additionally, the company has decided to close all its retail stores on Friday to safeguard the safety of both staff and customers. Customers are encouraged to manage their accounts and purchase credit online via topupflow.com or the Topup Flow app.
Flow has also advised its customers to take precautionary measures, such as charging their devices, topping up in advance, and keeping a list of emergency contacts readily available. The company’s local crisis management team has activated its emergency response protocols to maintain network resilience and service continuity. These measures include site inspections, refueling of generators and storage units, and deploying standby crews across key locations. Notably, approximately 60% of Flow’s cell sites are equipped with backup power systems to sustain connectivity during potential outages.
For emergency reports or service inquiries, customers can contact Flow at 1-800-804-2994 (residential) or 1-800-744-0222 (business). To report theft or vandalism of Flow’s network assets, individuals are urged to contact the nearest police station or the company’s emergency operations center at 876-929-9834 / 876-929-9837 / 876-920-7935.